E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

-Government in Malaysia is quite new. This huge E-Government started in 1997 with the launch of the MSC (Multimedia Super Corridor). This online service started to become more popular these 3 years. We can see how the government is always promoting the E-Government these years through various types of media. The website for the government is http://www.gov.my/. Inside the webpage, we can view a lot of services that provided by the government including the online services. The e-government in Malaysia provided quite a lot of services such as e-Filling, Renewing Road Tax, Driving License online and e-Perolehan. All these services provide a lot of convenience to the citizens. They can use those applications through internet without having the trouble to go out of their house and queue up to perform these services.

However, the government should improve the E-Government they are currently using in order to attract more customers or citizens. There are a few of troubles that faced by the citizens while they are trying to use the E-Government. First of all, the E-Government is not very user-friendly. Senior citizens who are not expert in technology materials may find it hard to perform the E-Government service. Besides that, there are few complains that I heard is that the respond from the E-Government is not very effective and cannot compare with some private institutions. Below is one of the webpage from the government website, which shows some online services.

In order to encourage more citizens to use the E-government, the government should firstly solve the problems that encountered by most of the citizens while they are using the webpage. Other than that, the government can provide some offers which are available through the e-government. Lastly the government can explain to the citizens about the benefits of using E-government.



Link:
Electronic Commerce: From Vision To Fulfillment-Awad, E. M. (2007)
E-Business and E-Commerce Management-Chaffey, D. (2007)
http://www.gov.my/eServiceCenter/eServiceApplicationPortfolio/ServiceApplicationPortfolio.aspx?Form=0